Page 141 - 2024 Taiwan Health and Welfare Report

10 ｜ Social Assistance and Social Work

Figure 10-8 Analysis of Calls for the 1957 Welfare Consultation between 2018 and 2023

Social assistance Child welfare Senior welfare Disabled welfare General
Unit: calls
Social insurance Other
56Ĉ 13 Ĉ 3Ĉ 12Ĉ 12Ĉ 2Ĉ 2Ĉ

2023
82Ĉ 4Ĉ 1Ĉ 3Ĉ 8Ĉ 1Ĉ 1Ĉ
2022
Ĉ
75Ĉ 4Ĉ1Ĉ 2Ĉ 6Ĉ 1Ĉ 11Ĉ
2021
83Ĉ 5Ĉ 1Ĉ 4Ĉ 5Ĉ 1Ĉ 1Ĉ
2020
31Ĉ 33Ĉ 2Ĉ 19Ĉ 8Ĉ 3Ĉ 4Ĉ

2019
29Ĉ 37Ĉ 2Ĉ 16Ĉ 9Ĉ 3Ĉ 4Ĉ
2018

0Ĉ 10Ĉ 20Ĉ 30Ĉ 40Ĉ 50Ĉ 60Ĉ 70Ĉ 80Ĉ 90Ĉ 100Ĉ
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

Figure 10-9 Volume of Incoming Calls of the 1957 Welfare Consultation Hotline During 2018-2023

9.3
9 9.1
8.5
8.1 8 29.9 8
28.1
27.9 26.9
Unit: thousand calls
25.6
24.8
2023
6.2 49.2
23.6 48.8 2022
45.7
5.8 43.5
41.7 2021
19.2 37.7 37.7 5 2020
17.4
15.1 2019
29.8 2018
3.8 3.5
26.7
34.0 34.3 33.6 3.2
21.3 30.8 31.7 12.8 13.2
30.1 29.9
11.7 2.7
16 15.5 9.8
22.9 20.1
19.3 11.2 11.0 10.3 10.5 12.9 10.7
9.9 9.6 9.5
8.2 14.3 14.1
6.5 6.8 12.0 9.8
5.5 5.9
4.9
9.5 10.9 10.3 9.6 10.3 10.3 9.3 3.7
6.2 7.5 6.0 5.1 5.2 4.6 3.6
08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19 19-20 20-21 21-22 Time
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

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