Page 140 - 2024 Taiwan Health and Welfare Report

2024 Taiwan Health and Welfare Report

Table 10-5 Statistics for Approved Fund-raisers between 2021 and 2023

Year Number Groups Anticipated donations Actual donations
2021 630 550 22,577,279,882 8,694,524,735
2022 652 576 23,183,749,611 6,188,406,671
2023 740 659 22,349,377,915 7,189,495,422
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

In order to improve fiscal accountability and local governments to arrange visits or provide related
operational effectiveness of fundraising groups, our services for the case.
department will entrust accounting firms to check the The analysis on the incoming calls during
amount, use and flow of properties collected every 2013-2023 as shown in Figure 10-7, the 1957
year. Cases reviewed over the past 3 years: 162 cases hotline assisted in responding to questions related
in 2020, 162 cases in 2021 and 150 cases in 2022. to compensation and emergency relief due to the
To promote profession skills of fundraising pandemic in 2020 and 2021. Therefore, there was a
groups, 1 lecture was hosted in 2023, of which there significant increase in served persons.
were 79 participants. The analysis on the category of inquiries over
the 1957 Social Welfare Consultation Hotline between
Section 4 1957 Welfare Consulting
2018 and 2023 shows that public assistance, child
Hotline and youth welfare, and disability welfare are the
The 1957 Social Welfare Consultation Hotline was most commonly inquired categories, and an ongoing
officially activated on November 17, 2006. To improve increase in public assistance and disability welfare is
the hotline's service quality, we began to commission observed. Due to the waning of the pandemic in 2023,
the Taiwan Fund for Children and Families (TFCF) to the number of social assistance helpline consultations
provide round the clock tollfree consultation, reporting, in 2023 decreased steadily to 90,340 calls (as show in
and referral services of social welfare over the 1957 in Figure10-8).
Social Welfare Consultation Hotline for families or In terms of the daily service time, as shown in
individuals in living hardships. In 2023, the TFCF hired Figure 10-9, the peak hours lie at 09:00-12:00 and
35 professional social workers to provide services 14:00-17:00, while the volume of incoming calls tends
from 08:00-22:00 every day. When case reporting to reduce at the meal and break times and in the
and referral are required, they will report cases to the evening.

Figure 10-7 Call Statistics for the 1957 Welfare Consultation Hotline between 2013 and 2023

calls
500,000
437,466
450,000
400,000
350,000 337,178
286,354
300,000
250,000
200,000
150,000 113,017 109,203
81,101 90,340
100,000 64,203 72,685
49,354 54,656
50,000
0
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Year
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

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