Page 138 - 2023 Taiwan Health and Welfare Report

10 2023 Taiwan Health and Welfare Report 10

Table 10-5 Statistics for Approved Fund-raisers between 2020 and 2022

Year Number Groups Anticipated donations Actual donations
2020 580 491 11,286,939,232 5,485,165,322
2021 630 550 22,577,279,882 8,694,524,735
2022 652 576 23,183,749,611 6,188,406,671
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

In order to improve fiscal accountability and The analysis on the incoming calls during
operational effectiveness of fundraising groups, our 2013-2022 as shown in Figure 10-7, the 1957
department will entrust accounting firms to check the hotline assisted in responding to questions related
amount, use and flow of properties collected every to compensation and emergency relief due to the
year. Cases reviewed over the past 3 years: 106 cases pandemic in 2020 and 2021. Therefore, there was a
in 2019, 162 cases in 2020 and 162 cases in 2021. significant increase in served persons.
To promote profession skills of fundraising The analysis on the category of inquiries over
groups, 2 lectures 124 people participated in 2022. the 1957 Social Welfare Consultation Hotline between
2018 and 2022 shows that public assistance, child
Section 4 1957 Welfare Consulting Hotline
and youth welfare, and disability welfare are the
The 1957 Social Welfare Consultation Hotline was
most commonly inquired categories, and an ongoing
officially activated on November 17, 2006. To improve
increase in public assistance and disability welfare is
the hotline's service quality, we began to commission
observed. Due to the waning of the pandemic in 2022,
the Taiwan Fund for Children and Families (TFCF) to
the number of social assistance helpline consultations
provide round the clock tollfree consultation, reporting,
in 2022 decreased steadily to 235,673 calls (as show
and referral services of social welfare over the 1957
in in Figure10-8).
Social Welfare Consultation Hotline for families or
In terms of the daily service time, as shown in
individuals in living hardships. In 2022, the TFCF hired
Figure 10-9, the peak hours lie at 09:00-12:00 and
35 professional social workers to provide services
14:00-17:00, while the volume of incoming calls tends
from 08:00-22:00 every day. When case reporting
to reduce at the meal and break times and in the
and referral are required, they will report cases to the
evening.
local governments to arrange visits or provide related
services for the case.
Figure 10-7 Call Statistics for the 1957 Welfare Consultation Hotline between 2013 and 2022

calls
500,000
437,466
450,000
400,000
350,000 337,178
286,354
300,000
250,000
200,000
150,000 113,017 109,203
100,000 64,203 81,101 72,685
49,354 54,656
50,000
0
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Year
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)
136 137