Page 139 - 2023 Taiwan Health and Welfare Report

10 Social Assistance and Social Work 10

Figure 10-8 Analysis of Calls for the 1957 Welfare Consultation between 2018 and 2022

Social assistance Child welfare Senior welfare Disabled welfare General
Unit: calls
Social insurance Other
82Ĉ 4Ĉ 1Ĉ 3Ĉ 8Ĉ 1Ĉ 1Ĉ
2022

75 Ĉ 4Ĉ 1Ĉ 2Ĉ 6Ĉ 1Ĉ 11Ĉ
2021

83Ĉ 5Ĉ 1Ĉ 4Ĉ 5Ĉ 1Ĉ 1Ĉ

2020
31Ĉ
33Ĉ 2Ĉ 19Ĉ 8Ĉ 3Ĉ 4Ĉ
2019
29Ĉ 37Ĉ 2Ĉ 16Ĉ 9Ĉ 3Ĉ 4Ĉ

2018

0Ĉ 10Ĉ 20Ĉ 30Ĉ 40Ĉ 50Ĉ 60Ĉ 70Ĉ 80Ĉ 90Ĉ 100Ĉ
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

Figure 10-9 Volume of Incoming Calls of the 1957 Welfare Consultation Hotline During 2018-2022

29.9 28.1
27.9
25.6
23.6
24.8 26.9
49.2 48.8 Unit: thousand calls
43.5
41.7 45.7 2022
17.4
37.7 37.7 2021
2020
19.2 29.8 15.1
2019
2018
34.0
21.3 30.8 34.3 33.6 26.7 12.8 13.2
30.1 29.9 31.7 11.7
16
22.9 15.5 9.8
20.1 12.9
19.3
10.7
14.3 14.1
11.2 11.0 10.3 10.5 12.0
9.9 9.6 9.5 9.8
6.5 8.2 6.8 5.9
5.5 4.9
3.7
9.5 10.9 10.3 9.6 10.3 10.3 9.3
6.2 7.5 6.0 5.1 5.2 4.6 3.6
08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19 19-20 20-21 21-22 Time
Source: Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)

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