Page 135 - 2023 Taiwan Health and Welfare Report

10 Social Assistance and Social Work 10

Table 10-4 Table of Social Worker Labor Complaints

Data period: March 31, 2018 – December 31, 2022
Number of Number of % of Investigated Illegal Occupations
Reasons for Complaint
Cases (A) Violations (B) in Complaint Cases (B/A)
Incomplete Salary Payment 40 15 37.5%
Working Hours Dispute 17 9 52.9%
Other Labor Disputes 22 1 4.5%
Total 79 25 31.6%

worker labor complaints handling procedures the personal safety of social workers, including
were revised according to past experience to facilities and equipment, graded sources for in-
enhance the effectiveness of investigation. service education/training, emotional support, stress
management, mental health, assault support, and
Section 2 Manpower Allocation and
practice safety insurance fees. NTD 7.8 million in
Utilization for Social Workers
subsidies were given to 34 projects in 2022. In
To maximize the workforce efficiency of social addition, group insurance for social workers was
workers through nationwide workforce coordination, launched on July 1, 2019, while subsidizing social
in 2018 the EY rolled the "Plan to Local Government workers' insurance premiums for private organizations.
Social Worker Workforce Allocation and Employment A total of 5,248 social workers were insured in 2022.
Augmentation Plan" into the "Strengthening Social Safety
Net Program" and continued implementation. Phase 2 of Chapter 3 Community and Links to
"Strengthening Social Safety Net Program" was approved Other Resources
on July 29, 2021. It is expected that by 2025, 9,821
Communities are the microcosm as well as
social workers and other professionals will be recruited.
bedrock of society. At the MOHW, community
In 2022, we approved the funding for relevant
development aims at empowering community residents
expenses of local governments, requiring a workforce
to discover common needs and offer local care and
of 5,139 individuals. As of the end of 2022, there were
services based on the available resources. In recent
a total of 4,609 social workers. The overall employment
years, volunteerism has become a trend. Besides
rate was therefore 89.70%.
serving people, it helps build self-assurance and self-
Section 3 Occupational Safety of Social growth and enhance social linkage. We regularly
Workers implement the evaluation, survey, research, education
and training, encouragement, and commendation
In order to intensify social workers' operating
of volunteerism, hoping to motivate more people to
safety, the Executive Bureau issued Act on Operating
engage in volunteerism. We constantly enhance the
Safety of Social Workers (2015-2017) in 2015. The
transparency of charity donations destined for social
relevant strategies and implementation were conducted
welfare funds and enforce social accountability through
into "Strengthening Social Safety Net Program"
public supervision to promote social welfare and protect
measures in 2019. The MOHW included the dangerous
the rights and interests of donors. We set up the 1957
profession compensation as part of the salary of social
Social Welfare Consultation Hotline to provide a single
workers and implemented remuneration in 2020.
contact person that will give information to citizens
The Ministry promotes the "Social Worker
experiencing hardships, as well as offering a convenient
Personal Safety Protection Program" with funds
channel for reporting and referral. It takes a single phone
from the Public Welfare Lottery. The social welfare
call to access information regarding welfare as well as
departments (bureaus, including social welfare NGOs
relevant services, reporting and referral.
and institutions) of municipal and local governments
were subsidized to adopt measures for protecting
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